PurKratom

Chelsea,

Thanks for leaving us a review! We appreciate your business and for sharing your experience here.

We do our best to provide a superior customer service experience mirroring what you should expect when dealing with any business, online or off.

Please let us know if there is anything we can do for you.

Thanks again,

Kraken Kratom

Hi KrakenKratom, I tried to place an COD order today on your site. I selected fedex,but at the Payment stage of checkout,it only said credit card/Check/Money Order??? what do I need to do now? thanks

Hey there, apologies for the inconvenience. We are currently experiencing technical issues with our COD extension for Magento so we've had to disable it. Unfortunately when we leave it active, it breaks our coupon codes which isn't an option for our customers!

We do have a solution though. If you'd still like to order, just choose 'Check/Money Order' at checkout and then send us an email, or update this thread and let us know your order # and we'll make sure to process it as COD.

Please let me know if you have any other questions, and thanks for your interest.

Jacob

Hey, thanks for getting in touch with us. I apologize for the inconvenience you experienced with that coupon code. I've fixed that code so it should work for you now.

I'll send an email over to our production team to make sure you receive a keychain with your order. To ensure this however, you can also include a message in the "comments" section of your order requesting a keychain. The same goes for samples. If you'd like a small sample of a particular product on our site, leave a note in the comments section of your order and we'll do our best to send something out.

Thanks again for letting us know about the coupon code problem. Please feel free to email our support staff or update this thread with any other questions.

Jacob

Hey, thanks for getting in touch with us. I apologize for the inconvenience you experienced with that coupon code. I've fixed that code so it should work for you now.

I'll send an email over to our production team to make sure you receive a keychain with your order. To ensure this however, you can also include a message in the "comments" section of your order requesting a keychain. The same goes for samples. If you'd like a small sample of a particular product on our site, leave a note in the comments section of your order and we'll do our best to send something out.

Thanks again for letting us know about the coupon code problem. Please feel free to email our support staff or update this thread with any other questions.

Jacob

I have also thought about giving you guys a try.. Sample options would be nice! Was going to use the memorial day coupon to try out the Ultra enhanced I, but the smaller portion was labeled sold out, while all the others were labeled in stock (of the same product)? 😕

Never know... You may find more/better customers with a sample options, (no i don't mean "Free", just samples that we can try for a cheaper amount than buying 50-100 grams, etc)

I have also thought about giving you guys a try.. Sample options would be nice! Was going to use the memorial day coupon to try out the Ultra enhanced I, but the smaller portion was labeled sold out, while all the others were labeled in stock (of the same product)? 😕

Never know... You may find more/better customers with a sample options, (no i don't mean "Free", just samples that we can try for a cheaper amount than buying 50-100 grams, etc)

Thanks for your input and consideration! It's much appreciated. I'm not sure why our smaller quantities of UEI were marked out of stock, but that was an error. I've corrected it.

Also, regarding sample sizes. We're planning to add sample sizes of our most popular strains to the website very soon. I'll make sure to post a message here once we've got that implemented.

Please let me know if you have any other questions. And thanks again for considering Kraken Kratom.

Thanks Bro!

Take advantage of our 30% off sale now through Sunday! Use coupon KRKN30 and enjoy 30% off plus FREE SHIPPING plus earn TRIPLE REWARDS!

Thanks for giving us a try. Please let me know if you have any questions.

Sincerely,

Jacob

Thanks for the review! It's much appreciated. We always do our best to take care of customers who have trouble with delivery because of one of our shipping providers.

Thanks again for the kind words and please let me know if there is anything we can do for you.

I tried the green malay and found it to be excellent. I like this new company as much as I like phytoextractum and pharmacy dropout. Good kratom along with good prices. 😛

Douglas,

Thanks for the kind words and comparison to other great Kratom vendors. Please let me know if there is anything you need and I hope our product continues to satisfy.

Jacob

I am not a happy customer. I read all of these great reviews about kraken kratom and was excited to order. After reading some of the site I found sample packs which were exciting, so I got some with an order of ultra enhanced product. I found the rewards pages that says you get 100 points for every dollar spent. I didn't get these points so I emailed and asked about them. I got a prompt responses saying it's a typo. Ok fine, then I asked for discrete shipping and got another quick response saying they will send the request to shipping. I didn't get any answer whether they could do it or not, so im hoping. This is the part that really gets me, I selected overnight delivery, and I'm paying 10.86 for it. I ordered Saturday, I will not receive my order until Tuesday. This is because there is a deadline on orders and they are closed Sunday's. That's all cool except for there is no warning when selecting shipping methods. That if you want overnight delivery don't order after noon on Saturdays. I was expecting my order Sunday, and sent them an email. Today, Monday, I got a response- you missed the deadline and should have you package Tuesday. Why isn't there a deadline notification by shipping methods. Instead of wasting my money on shipping I could have bought more product.

First-I used FedEx, second-the product was not sent out until today. That had nothing to do with FedEx, I'm sorry it sounds like the problem was with usps. The problem I have was there was nothing saying if you select overnight delivery and it's on this day after this time, you will not get your package the next day. If it said that I would have accepted the regular free shipping, knowing i would not get it until the next week. I have not received anything yet to know if it's satisfactory. I'm happy that you have had a great experience with the shipping. I'm also happy that the cut off times are on par with other vendors. All I'm asking for is a warning, I paid for somethings that I am not going to get, I'm sorry if it upsets you.

We apologize for any inconvenience you experienced with shipping delays or shipping problems during your shopping experience with us.

We always do our best to make sure customers know that the cut-off time for same day delivery is 2pm PST. This information is included on our: http://krakenkratom.com/free-shipping and in other areas of the website.

That said, you're right - we could do a better job of making sure that our delivery cut-off times are more clearly marked. I'll talk with our web developer and we'll work on implementing a clean-cut way to warn people about delivery cut-off times.

Thanks for bringing this to our attention.

Sincerely,

Jacob

I placed my first order ever of Kratom from Kraken Kratom today. I am completely new to this, and ordered from them based on the price comparison and a few good reviews. I hope that they deliver the quality as promised, and I will update based on my experience.

Just an update. Very prompt deliver of OG Bali Powder. Now its time to try it out.

Hey there, this is Jacob from Kraken Kratom and I just noticed your review and wanted to reach out with an apology in our untimely response. We've had our noses glued to the Georgia HOR hearing as we watched the BLD and AKA headway legality there. Good news - we won! On to Florida next!

It looks like your order is one of those unfortunate Bitcoin orders that was caught in 'confirmation limbo' or so to speak. Take a look here: http://screencast.com/t/NFSQKRP2

While your payment hit the blockchain prior to noon, we do need to wait for at least a single confirmation on the payment. The payment was actually in our wallet (after a single confirmation, most vendors require 2-3) at 12:15 and so your order didn't make it out same-day. My apologies for this - there's not much that we would've been able to do it about it at the time.

Let me know how we can make a future order a better experience and we'll happily accommodate!

Thanks, and once again our sincere apologies for any inconvenience.

Jacob

Hello my name is Jerry. I ordered from kraken kratom and loved every single bit of the process. I spent over 100$ and got my product in two days. Was extremely happy with the effects of the kratom. The packaging was very cool and loved the smell of each bag opening. I made the red vein Thai and slept like a baby. I don't really know the situations others have faced, I'm just seeing very negative ones over bit coin shit. Then again I would be mad if I was promised a discount and didn't get it. But for me no problems here a very happy customer who will continue to shop with them.

Welcome aboard, Bongsrip ! I haven't tried them yet myself (I'm on a spending strike indefinitely. Luckily I'm well stocked).

Good feedback tends to get overlooked and ruined by bad feedback.

I haven't used Bitcoin yet, but it is a bit complicated (I COULD ! I'm not an imbecile. I just haven't needed to add confusion to my finances yet in life).

Mistakes happen, human people have a bad day, what EVER. Badmouthing vendors is a practice I do not recommend. Misunderstanding can ruin an entire business ! Name calling is immature. and unnecessary. I hope "thr33dumb" (he or she, chose the name - LOL ) learns to share his or her experience without being so rude. Any vendor would bend over backward for return business, given a chance, especially in this climate, where vendors are practically outnumbering consumers! Slander won't HELP anything, and will not get you much service, either. Thank you for taking the time to share the cup half full side of life via your recent experience. Like Kristen would say, the most CURRENT review is the only RELIABLE review in this evolving business! Unless you hire a hearse to carry your dear mother to her final resting place, and the hearse doors aren't secured, your hearse loses Mom on her gurney out the back door and heading backward in the road, nothing is THAT serious (that actually happened. I saw it on Judge Judy about 4 years ago). Just my opinion. Feel free to leave it. No need to tell me to Phuck off, 33thdumb.
All feedback is helpful, including 33thdumb. Now we know not to mix Bitcoin with Kratom - HAHA! You can say, "I wasn't happy with how they handled such and such, but-lesson learned. I won't be a return client" without being rude and name calling. It's great that you got wonderful product and service, Bongsrip!
Thank you for sharing! Enjoy!

:-bd

They're the best! With THE best customer service!Kratom saved my life. It ended a32 year addiction. They're customer service is outstanding they've sent me a free bag bc I was not satisfied with that strain and sent my friend2 free bags due to a customs issue plus overnight delivery. I recommend kraken kratom to everyone and have even posted YouTube videos documenting my success. Look for Heather Gonzalez to view them. There are 5 videos. I've helped several other addicts using this tree. And will continue to until it's banned. Though I'm sure the black market will find a way to keep shipping to the U.S..

The speed in which the money was taken from my account and the three day shipping I paid for was honored. The product was sub-par AT BEST. No mixing statins or playing with dosages helped. Highly disappointed. Would not recommend spending your money here at all. Also took almost a week for anyone to reply back, they told me I must ship my unopened packs back to them at my cost for a refund. Well come on now. I opened each to try it and to mix and assess if my dosages were off. Some product was used. Oh, in that case they might give me five bucks back. Still gotta pay to ship it back to them. My question about why the quality was so awful weren't even addressed. DO. NOT. WASTE. YOUR $$$!.

Update: Kraken has contacted me and agreed to refund my $ via store credit. It took about a week but I have agreed to give them another go. They were very polite. I will update when I sample different strains, on the quality of the product and the customer service.