Oregon Kratom Review
After being a loyal customer for nearly 2 years, I will NOT order from Oregon Kratom again.
I understand mistakes are made and prior to this last incident, Oregon Kratom always "made things right".
Here's what happened:
I signed in to my account on their website. I placed my order. I received a confirmation for my order via email. The next day I received my CC payment receipt via email. A day or so went by and I hadn't received a shipping confirmation. This is where things start to get strange.
My husband forwarded me an email that he received from Oregon Kratom. It had order information and a tracking number. The order number belonged to the order I placed but the shipping address they sent the order to was an old address from over 8 months prior.
I contacted Oregon Kratom via email numerous times trying to find out what happened. No response for days.... nothing by email to this date. So I started to search for another way to contact them.
Their Facebook account had a phone number so I called it. Went to a voicemail that was full. They texted me immediately and said they would get back to me.
After multiple texts trying to explain the situation I was pretty frustrated. Their flippant attitude towards me was infuriating. They told me that I must have put in the wrong shipping address. My order confirmation proved that the shipping info was entered correctly... all my info was correct.
I have yet to get any explanation about the email that was sent to my husband either.
It has been over 2 weeks and the replacement orders that Oregon Kratom promised they sent have yet to arrive. I cancelled my CC payment because of this.
I don't like leaving bad reviews. I know mistakes happen. This was too much though. I'm still angry about the lack of customer service and the rude communication via text that appears to be from the company owner, Zac.
I'm sharing this review because nobody should have to deal with a business that treats their customers this way.
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