Vendor Questions and Answers
Q: What year did you begin?
A: We began our company in March of 2018.Q: What was your motivation for starting your company?
A: As we are strong advocates for Kratom, we saw that the other companies operating in Canada were dropping the ball in so many ways. Dealing with any online vendor felt extremely sketchy and it was almost impossible to get good, consistent service and treated like a human being and not an order number. As we are passionate about helping people, we saw the opportunity to provide value as well as a personalized experience for Canadian kratom enthusiasts.Q: What are your future plans for the company?
A: To grow our business through superior customer service and products.Q: What separates your company from others like yours?
A: When you purchase from an online company, it is very impersonal. Here at BC Kratom, we pride ourselves in going the extra mile to interact and connect with our customers in any way we can. By implementing and staying true to our companies Core Values, our customers can rest easy and trust our team to look out for them. Our core values are Honesty, Going the Extra Mile, Lead by Example, Stay Humble, Build Positive & Fun Relationships and finally, Loyalty.Q: What are your top 5 products and why?
A: Our Number one seller is Red Bali for its relaxing properties. Super Red, Super White, Spring Blend and our Green Maeng Da are always in high demand. When it comes to value though, all of our variety packs are most sought after. In these mix and match bundles, you will get the best bang for your buck.
Q: Tell us about any awards or certifications your company has received?
A: In 2018, we received credit for being one of the best kratom companies in Canada on kratomblast.com
Our company was listed in their article for the top 3 kratom vendors in Canada for that year.
Q: Tell us more about your customer service?
A: From Day One, we have put a priority on connecting with our customers, anyway we can. As our core values include Honesty, Going the Extra Mile, Lead by Example, Stay Humble, Build Positive and Fun Relationships and finally, Loyalty, we make every interaction the best we possibly can. Our customers can call us at (778)805-9997, email us at [email protected] or connect with us on Facebook at
A: As a Canadian Company, there are no regulatory bodies in place governing our industry. This can be very scary as most companies just put in place what they feel is good enough. Here at BC Kratom we go above and beyond. Although we are not certified by the AKA (American Kratom Association) we follow their guidelines for storing, testing, as well as packing all our products. We even have a food grade clean room with HEPA air filtration Units that we use to handle all our products. Each shipment of kratom is also lab tested at Murrey-Brown Laboratories in the USA to make sure that it is of the highest quality and free from contaminants. It is extremely important to us that we provide a safe, as well as contaminant free product for all our customers. Even when it comes to our suppliers, we have an extremely detailed process for them to go through in order to partner with us in business.
Q: What specials do you offer?
A: Right now, new customers can get a 10% discount off their first purchase with us by using the coupon code “neworder10”. For those that are looking to get the best price per gram for our products, our variety packs are the best bang for your buck. We also run value added promotions every now and again for our customers. The best way to stay in the loop is to open an account and allow us to email you when we have something special to provide.Q: Tell us your company’s story?
A: Please read above.
Vendor Contact and Social Media
|BCKRATOM.COM Address: Chilliwack, BC, Canada Hours: Mon – Fri 9am to 3pm PST Phone: (778) 805-9997 Contact Us Today!||FOLLOW US ON SOCIAL MEDIA:|