MITRAGAIA had been a vision for me since I started in the Kratom industry. My endeavor is to provide the absolute highest quality, safe, clean, lab tested botanicals for everyone! Since customer service is our #1 goal, we provide every aspect possible to make the buying experience an enjoyable one! Gaia Kratom which was started in 2015 made a name for itself as the go-to for online Kratom connoisseurs, and quickly established itself as the leader in quality and customer support with unparalleled shipping prowess. We then evolved into Gaia Ethnobotanical and now we are excited to share with you MITRAGAIA.
The name comes from MITRA which encompasses an Indo divinity from Sanskrit which means “friend,” and GAIA which is the name of the ancient Greek Goddess of the Earth and who postulates that the whole biosphere may be alive in that the Earth’s life forms are themselves responsible for regulating the conditions that make life on the planet possible. From that MITRAGAIA was born as it has evolved from GAIA KRATOM and GAIA ETHNOBOTANICAL. With over 5 millions reviews online, my hope is that once you purchase from MITRAGAIA you will never have a need to shop anywhere else for ALL of your KRATOM needs.
Vendor Questions and Answers
1: What year did you begin?
MITRAGAIA began in 2015 as GAIA KRATOM which then evolved into Gaia Ethnobotanical and in 2018 turned into MITRAGAIA.
2: What was your motivation for starting your company?
We started on this journey to educate and help people receive the best source of kratom in the world and have work diligently with many groups in Indonesia to not only supply the best leaf possible but to also source it to us as any food company would want to receive from any source. We take pride in our chain of custody and our operating procedures to ensure we carry the best, cleanest unadulterated product in the world.
3: What are your future plans for the company?
As we continue to grow year after year serving over 1MM active kratom consumers, we have now expanded into many variations of strains and regions that were once not as available back 2010-2015. We have also worked with Universities and studies on cultivation, sustainability, and the various alkaloids in kratom and how they interact with the body. You will see in 2020 a new line of extracts and other forms of kratom such as pressed tablets and self dissolving powder as we have built a new GMP lab for production. We have also brought on 50+ strains of capsules and will be offering various sizes in 2020.
4: What separates your company from others like yours?
There are many things we do at MITRAGAIA that is industry leading. We were the first company to post lab results along with batch and lot numbers. Our customer service team is the best in the industry. We always ship same dyad the quality of our product is unmatched as we source only the best leaf and we pay for the best leaf available. Every farmer in Indonesia knows that MITRAGAIA buys the best leaf and we stand behind our quality with a 100% guarantee. We are fairly priced and we always go above and beyond for our customers. We have also improved the website and the user experience as well as our affiliate marketing team, email campaigns, social media posts, and the user experience is second to none. With quick checkout options, numerous ways to pay, and expedited delivery you will not find any other company in the industry that has this unparalleled type of service from top to bottom.
5: What are your top 5 products and why?
Our top 5 products have always been our Red, White, and Green Maeng Da, Green Malay, White Borneo and our own proprietary blends that we offer on the site.. Once we added the extracts they became a favorite add to almost every cart checkout. But we are known to have the finest Maeng Da in the industry with the best grind and consistent leaf.
6: What specials do you offer?
We offer many specials on our website, from first time customer coupons; email newsletter signups with promotions, and we always are launching unbelievable sales via email and social media to our direct consumers and wholesalers. We have coupons for veterans and military (active and non active) as well as with many groups within the industry to help those in need. We are a huge supporter and active State leader and representative for the American Kratom Association and we donate hundreds of thousands of dollars to the fight for keeping Kratom legal.
7: Tell us more about your customer service?
Our customer service team is unmatched. We answer every email daily and usually within minutes. You can always reach us at [email protected] and we have a team of veteran service members that work directly with our customers and know them on a personal basis. We have always been known for our outstanding customer service and although our company has grown and expanded exponentially the last 5 years we make sure that CUSTOMER SERVICE remains a top priority for MITRAGAIA.
8: Are your cGMP certified?
We are a cGMP certified and registered as a food establishment and we do follow Standard Operating Procedures pursuant to GMP standards for production.
9: Tell us about any awards or certifications your company has received?
We have received top awards from the American Kratom Association and have been recognized as a top 3 vendor for 4 years and a top 5 vendor in over 100 publications since 2015.
10: Tell us your company’s story?
A: Gaia Kratom/Gaia Ethnobotanical was and still is a family owned business. We believe in the strength of our family and have produced a work environment with the company goals along with our mission statement to produce a high achieving company founded on the morals and values of the family ownership to be the best kratom company in the world and we strive everyday to help people and we believe strongly that kratom is one of many things that can help the people we work with daily. Its been a long 5 years in a very evolving and ever-changing industry but we have remained on top and will continue to be the leaders in the industry. Once you try MITRAGAIA, you will no longer need to look for any other kratom vendor.
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