Tuanton Bay Soap Company opened its doors in 2014. We know how important it is for our customers to have high-quality tested products & reliable service.
We pride ourselves on our wide selection of Asian Tea Kratom, Hemp CBD, & other natural products, as well as our memorable service, & availability.
You can count on us to process your order quickly, take your concerns seriously, & provide knowledgeable customer support when you need it most.
We’re Consumers – Just Like You!
For our new customer coupon code – ilk15 for 15% off Asian Tea Products (excluding 500g & 2.2lb Single Packages & Gummies) Plus free samples
Customers can use the code on one order only, or customers also have the option to do a phone order instead at 207-669-8246 to receive our current New Customer Special. It’s for any new customer or those who haven’t ordered in over a year. This special may change every few months, but we always have it advertised on our home page & through the summer that’s $25 + shipping for a 240g Asian Tea variety pack (4x 60g packages of kratom powder, their choice) plus 2 samples (their choice of any in-stock kratom powder, any of our kratom capsules, kratom gummies, any of our other herbs, herbal teas, or incense)
For Returning Customers or After First Use, Unlimited Uses – freesamples for free samples with their order.
OUR SATISFACTION GUARANTEE
We are 100% committed to our customers satisfaction. We’re open Monday through Friday from 9AM to 5PM EST.
Vendor Questions and Answers
1: What year did you begin?
2: What was the motivation for starting your company?
In those early days, as consumers ourselves we noticed there was a lack of connection & warmth in the industry like we have here in Maine. We’re based in a small coastal town, where everyone knows each other & prefers family businesses over corporations. We wanted to create a more accessible Kratom business with a touch of Downeast Maine to give our customers the “family feel” & the ability to be comfortable with who they were ordering from.
3: What are your future plans for your company?
As of April 2022, we’re in the very final stages of becoming AKA GMP Qualified, & that’s a huge milestone we’re excited to hit! Once that’s done, we’re hoping to do something special for our employees & focus on expanding our kratom product variety. We’d also like to run more booths around the country too, so Taunton Bay might just be coming to an event near you!
4: What separates your company from others?
Our Customer Service & Visibility. You can reach us in every way you can think of & we treat our customers like family. We also put ourselves out there. You can find us all over social media, or see exactly who does what at TBSC & what they’re like on our “about us” page.
5: What are your top 5 products and why?
Green Hulk, our green & white blend, is #1 no doubt! That’s been the longest-running most popular of all our kratom powder strains & blends.
Red Bentuangie is a close #2. It’s always a solid red vein & another customer favorite.
The Kratom Gummies are next. They’re relatively new & contain 15mg of extract per gummy. They are tasty compared to plain leaf, good for on-the-go, & we can’t keep enough in stock.
Our CBD Products come in at #4. We source them from Maine local family-owned companies & offer a variety of options from hemp pre-rolls & candy to tinctures & topicals. Available by phone order only.
Handcrafted Skincare. Yes, we actually do carry soap! These products are created with love by our co-owner Veronika, who puts her heart into each one of our soap bars & lotion bottles. They’re gentle on skin, non-drying, & come in a variety of scents. Our soap bars even have a men’s line!
6: What specials do you offer?
We currently offer a weekly code posted on our TikTok account, @tauntonbaysoapcompany. The code changes each week, & is good Tuesday-Thursday on Kratom variety packs, singles 250g & smaller, & regular capsules. We also offer a veteran discount, new customer specials advertised on our website, & regular holiday/flash sales, announced via social media as well as our email newsletter. You can sign up for emails on our website.
7: Tell us more about your customer service?
We’re open Monday-Friday 9am-5pm EST (excluding federal holidays) & you can reach us however is more convenient – by phone, email, live chat & contact form on our website, facebook, etc. Some ways are faster than others (like calling in) but we generally reply within 1 (one) business day. We’ll gladly go above & beyond to help you choose products, get your tracking number, fix your order, & more. We mentioned earlier that we treat our customers like family here – we mean it! We’re proud to be a “safe space” for people & many call orders in just so we can chat for a few minutes to catch up in between. We even add a personal touch at times, like sending cards when we know you’re sick – that sort of thing.
8: Are you cGMP certified?
Almost! We expect to have it finalized in the next month or so & you can still find us listed on the American Kratom Association website. But we have always taken consumer safety seriously, certified or not. We set out to be as “GMP as possible” many years prior to seeking AKA qualification. Our co-owner Veronika took courses to become GMP certified, we hired a meticulous & capable Quality Assurance manager, & perform nightly industrial cleaning. We have also maintained strict testing protocols, SOPs, & a clean packing area for a long time now.
9: Has your company received any awards or certifications?
Yes! We’ve received an award from Google recognizing our service as a veteran-owned business, & locally by Ellsworth City Chamber of Commerce as Business Of The Month.
10: Tell us more about your company?
I think we’ve covered many highlights but in general, we’re all about the wellness of our community here. We’re a family-owned/friend-operated business who cares about the people we supply because we’re consumers too, just like you. We know what we’d want in a kratom company & at TBSC, we’re committed to preserving that vision with reliable, friendly service & high-quality products. We proudly support the legality side of kratom & botanicals as well. We donate toward efforts, participate in rallies, & work to educate locally whenever possible. We also host family-friendly events, fundraisers, roadside clean-ups, & more at our shop, so if anyone on here is from New England/Maine, we welcome you to visit & join in! Those are announced via Facebook. Finally, we have so many wonderful natural products to offer here! Some of our other herbs like Kava, Akuamma, Shilajit, & California Poppy just missed the top 5 list, but not by much! We truly dedicate ourselves to “Changing Lives With Leaves” at Taunton Bay, & on behalf of the team, let me just say that it’s an honor to serve you all!
Vendor Contact and Social Media
Address: 70 Taunton Dr.
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